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Both the Avaya and the Nortel systems offer a full range of applications:
AVAYA
Phone Manager
The IP Office Phone Manager application provides users control of their telephone from a networked PC.Phone Manager can be used with any IP Office extension; analog, digital or any IP telephones, wired or wireless, and is available in three versions: Phone Manager Lite, Phone Manager Pro, and Phone Manager PC Softphone subject to licensing.
Soft Console
SoftConsole is the PC based Windows Operator Console for IP Office. SoftConsole has been designed to improve operator service by providing the operator with call information and available call actions to simplify call handling and give the appropriate response to the caller. With this easy to use software tool the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner. SoftConsole has a similar look and feel to the Phone Manger application and can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received.
Voicemail
Voicemail provides a telephone answering machine with a personalized greeting on every employee's desk and allows callers to leave spoken messages when the user cannot answer a telephonecall. Voicemail messages are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are using any telephone other than their allocated extension or a trusted location e.g. mobile telephone). For users that prefer to have email as their main message store, they can forward their voice messages to their email and collect them via their email account. The voicemail server is multi-lingual and can offer different prompts depending on the user's preferred language, independently of the default system setup. Similarly, external callers can hear prompts in their own language depending on their incoming call route (e.g. based on caller ID).
Four voicemail options are available:
Compact Contact Center
Avaya provides Customer Contact solutions that meet the needs of the small to medium business. From the smallest company that requires basic system performance reporting to the larger businesses that need advanced routing and multimedia integration with the Customer Contact Center of up to 75 agents. Avaya provides an appropriate solution on the IP Office communications platform.
NORTEL
Call Pilot
CallPilot provides Voice/Fax Messaging as well as integrated Unified Messaging capabilities through the users familiar desktop e-mail environment or Web based Unified Messaging and personal mailbox management with My CallPilot. CallPilot 5.0 introduces several new features and functionalities focused on reducing total cost of ownership (TCO), improving the user experience and ease of use, increasing robustness and reliability, and providing additional messaging parity functionality to expand the addressable market.
Key Features:
Integrated Application Portfolio
The Integrated Applications portfolio offers simple, cost-effective solutions to help increase employee productivity, heighten customer satisfaction levels and reduce costs. Our portfolio of integrated web-accessible applications for Meridian 1 and Communication Server 1000 systems deliver flexible, scalable solutions to fit your business needs. As a suite or individually, Integrated Applications add a rich variety of features and services:
Portfolio Products:
Support & Maintenance
Green Lane solutions can provide support of both the Avaya and Nortel platforms. We offer a number of support and maintenance options:
Green Lane Solutions will be pleased to discuss the client support requirements and tailor a solution to meet their needs.
AVAYA
Phone Manager
The IP Office Phone Manager application provides users control of their telephone from a networked PC.Phone Manager can be used with any IP Office extension; analog, digital or any IP telephones, wired or wireless, and is available in three versions: Phone Manager Lite, Phone Manager Pro, and Phone Manager PC Softphone subject to licensing.
Soft Console
SoftConsole is the PC based Windows Operator Console for IP Office. SoftConsole has been designed to improve operator service by providing the operator with call information and available call actions to simplify call handling and give the appropriate response to the caller. With this easy to use software tool the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner. SoftConsole has a similar look and feel to the Phone Manger application and can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received.
Voicemail
Voicemail provides a telephone answering machine with a personalized greeting on every employee's desk and allows callers to leave spoken messages when the user cannot answer a telephonecall. Voicemail messages are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are using any telephone other than their allocated extension or a trusted location e.g. mobile telephone). For users that prefer to have email as their main message store, they can forward their voice messages to their email and collect them via their email account. The voicemail server is multi-lingual and can offer different prompts depending on the user's preferred language, independently of the default system setup. Similarly, external callers can hear prompts in their own language depending on their incoming call route (e.g. based on caller ID).
Four voicemail options are available:
- VoiceMail Lite
- Embedded Voicemail (IP406 V2, IP Office 500 and Small Office Edition only)
- VoiceMail Pro
- Centralized INTUITY Audix / Modular Messaging Voicemail
Compact Contact Center
Avaya provides Customer Contact solutions that meet the needs of the small to medium business. From the smallest company that requires basic system performance reporting to the larger businesses that need advanced routing and multimedia integration with the Customer Contact Center of up to 75 agents. Avaya provides an appropriate solution on the IP Office communications platform.
NORTEL
Call Pilot
CallPilot provides Voice/Fax Messaging as well as integrated Unified Messaging capabilities through the users familiar desktop e-mail environment or Web based Unified Messaging and personal mailbox management with My CallPilot. CallPilot 5.0 introduces several new features and functionalities focused on reducing total cost of ownership (TCO), improving the user experience and ease of use, increasing robustness and reliability, and providing additional messaging parity functionality to expand the addressable market.
Key Features:
- Provides access to e-mail, faxes, and voicemail from any touchtone phone, desktop PC e-mail client, browser-enabled PC, or mobile e-mail enabled device.
- Can be used in a variety of client environments, including Microsoft Outlook, Lotus Notes, Novell GroupWise, Internet mail clients including Netscape and Qualcom Eudora Pro, Macintosh, Linux, and Citrix environments.
- Mobility packages provide access to e-mail by phone (Text-To-Speech - TTS) and voice commands (Speech Activated Messaging - SAM) for hands-free access to messages.
- Delivers Web-based administration and end-user mailbox administration from any Web-enabled PC.
Integrated Application Portfolio
The Integrated Applications portfolio offers simple, cost-effective solutions to help increase employee productivity, heighten customer satisfaction levels and reduce costs. Our portfolio of integrated web-accessible applications for Meridian 1 and Communication Server 1000 systems deliver flexible, scalable solutions to fit your business needs. As a suite or individually, Integrated Applications add a rich variety of features and services:
Portfolio Products:
- Integrated Call Assistant (ICA)
Integrated Call Assistant (ICA) is a fully integrated, multi-featured automated attendant and intelligent recorded announcement device that routes calls through caller interaction with voice menu prompting. - Integrated Call Director (ICD)
ICD is a fully integrated, server based application that resides within a single Intelligent Peripheral Equipment (IPE) card slot on Meridian 1 systems or within a single card slot on the Media Gateway chassis for CS 1000 systems. - Integrated Conference Bridge (ICB)
Delivers a cost-effective, easy-to-use and quality based digital audio conference bridge solution providing flexible 24x7 access to enterprises wishing to reduce their costs by bringing audio conference bridge services in house for greater control. - Integrated Recorded Announcement (IRA)
The Integrated Recorded Announcer Release 3.0 Card (IRA) is a fully integrated, multi-featured, digital recorded announcer and music-on-hold service card that empowers your business with improved customer contact.
Support & Maintenance
Green Lane solutions can provide support of both the Avaya and Nortel platforms. We offer a number of support and maintenance options:
- Remote & Telephone Support
- Ad Hoc Support Days
- Annual Maintenance & Support Contracts
- Fully Managed Support Solutions
Green Lane Solutions will be pleased to discuss the client support requirements and tailor a solution to meet their needs.
